Refund Policy

This policy covers orders paid through Goodbuy checkout. Payments made directly to a seller are not covered.

You can get a refund if

• The item never arrives.
• It's significantly different from the listing (wrong item, undisclosed damage, counterfeit).
• The seller cancels or can't fulfil the order.

How to ask

• Open My orders and tap "Report a problem" before the protection period ends. Don't confirm receipt if something is wrong.
• Add photos. The seller can reply with their side.
• Goodbuy reviews the case and decides to refund or release payment.

Not covered

• Change of mind on an item that matches its description, unless the seller agrees.
• Problems reported after you confirmed receipt or after the protection period.

Timing

Approved refunds go back to your original payment method through Paystack. Banks usually take 5–10 working days. Where an order had several sellers, only the affected part is refunded.

Your rights under the Federal Competition and Consumer Protection Act 2018 are not affected.